At Klug Tech Pvt Ltd, customer satisfaction is our top priority. We strive to provide the best products and services, but we understand that there may be situations where you need to request a refund. Please read our refund policy carefully to understand how we handle refund requests.
1. Refund Eligibility
Refunds are considered on a case-by-case basis. To be eligible for a refund, you must:
- Contact us within 7 days of your purchase.
- Provide a valid reason for your refund request, along with proof of purchase.
2. Refund Process
If you are eligible for a refund, please contact us via the same email address you used when you first reached out to us. This is important as it helps us verify your identity and track your purchase details efficiently.
In case you’re having trouble finding the email, please use this form.
Your refund request should include:
- Your full name.
- Your email address.
- Date of purchase.
- Reason for the refund.
- Any additional details that can help us process your request promptly.
3. Refund Approval and Timeline
Once we receive your refund request, we will review it and notify you of the approval or rejection. The review process may take up to 7 business days. If your refund is approved, we will process the refund through the original method of payment. Please allow 5-10 business days for the refund to reflect in your account, depending on your payment provider’s policies.
4. Exceptions
- Refunds are not applicable to any products/services that are expressly marked as non-refundable.
- Partial refunds may be granted in certain situations, at the discretion of Klug Tech Pvt Ltd.
5. Changes to the Refund Policy
Klug Tech Pvt Ltd reserves the right to modify or update this refund policy at any time. Any changes will be posted on this page, and it is the customer’s responsibility to review the policy periodically.
Contact Us
If you have any questions regarding this refund policy or need assistance with your refund request, please contact us here.
